Standard 8-minute reset between back-to-back clients to keep the column on time.

Pre-9am routine for whoever opens. 12 to 18 minutes start to finish.

Post-last-client routine before locking up. 20 to 30 minutes.

Daily and weekly cleaning standard for combs, brushes, scissors, and the basin area.

48-hour skin allergy test for every new colour client. Insurance condition.

Control of Substances Hazardous to Health for colour developer, bleach, perm lotion, keratin treatments.

Pre-treatment allergy questionnaire and product disclosure for beauty services.

10-minute consultation flow for any first-time colour booking.

What to do when a client is unhappy, in the salon or by phone after.

10-stamp loyalty card: every 10 services earns one free blow-dry.

How commission is calculated on each stylist's gross services.

Daily cash routine. Theft-prevention controls and Revenue compliance.

How tips are taken, pooled, and paid out. Payment of Wages Act 2022 compliance.

Standard formula reference for the 8 most-requested colour services. Stylist judgement still applies.

Default booking durations in Totus for each service line.

How to recommend take-home product without pressuring the client.

Weekly Instagram and Facebook posting plan. 3 to 4 posts per week.

Standard response style for every review, positive and negative.

End-to-end process for a bridal hair + makeup booking. 6 to 12 months out typically.

Weekly order routine for professional product (colour, developer, retail) and salon consumables.

Standard 8-minute reset between back-to-back clients to keep the column on time.

Pre-9am routine for whoever opens. 12 to 18 minutes start to finish.

Post-last-client routine before locking up. 20 to 30 minutes.

Daily and weekly cleaning standard for combs, brushes, scissors, and the basin area.

48-hour skin allergy test for every new colour client. Insurance condition.

Control of Substances Hazardous to Health for colour developer, bleach, perm lotion, keratin treatments.

Pre-treatment allergy questionnaire and product disclosure for beauty services.

10-minute consultation flow for any first-time colour booking.

What to do when a client is unhappy, in the salon or by phone after.

10-stamp loyalty card: every 10 services earns one free blow-dry.

How commission is calculated on each stylist's gross services.

Daily cash routine. Theft-prevention controls and Revenue compliance.

How tips are taken, pooled, and paid out. Payment of Wages Act 2022 compliance.

Standard formula reference for the 8 most-requested colour services. Stylist judgement still applies.

Default booking durations in Totus for each service line.

How to recommend take-home product without pressuring the client.

Weekly Instagram and Facebook posting plan. 3 to 4 posts per week.

Standard response style for every review, positive and negative.

End-to-end process for a bridal hair + makeup booking. 6 to 12 months out typically.

Weekly order routine for professional product (colour, developer, retail) and salon consumables.